IT Maintenance Specialist

Job Locations US-MD
Posted Date 4 months ago(11/21/2017 4:08 PM)
Job ID
Information Technology


AnaVation, LLC is seeking an IT Maintenance Specialist for a Task Order providing Command, Control, Communications, Computers, and Information Management (C4IM) and Knowledge Management (KM) services supporting ARCYBER. An ACTIVE TS/SCI security clearance is REQUIRED.



  • Shall maintain the sites hardware asset inventory.  The Contractor shall support the unit's equipment receipt and control management business process. The Contractor shall document, manage, and maintain the sites hardware baseline.  The Contract shall provide equipment transportation support among all ARCYBER location, warehouses, and DRMO location.  The Contractor shall prepare entry/exit forms IAW ARCYBER and/or INSCOM policies
  • Provide appropriate Life Cycle Management information for budgeting and long-term planning processes in support of ARCYBER’s hardware and software management program.
  • Open trouble tickets for all trouble calls received and process all trouble tickets opened within two (2) business days. The Contractor shall ensure all trouble tickets have appropriate remarks entered to allow for accurate monitoring of the resolution for that specific trouble ticket. The Contractor shall provide customers a ticket number when a request for assistance is received. The Contractor shall determine complexity of problem and whether or not the ticket should be referred immediately or if expertise exists within the local service desk workforce to resolve expeditiously and accurately.
  • Repair system hardware as required to ensure consistent and reliable service availability to the ARCYBER customers.
  • Provide installation and de-installation of supporting hardware including desktop Computers, Communications Closet components and all associated infrastructure supporting the networks in response to automation work requests. The Contractor shall install and de-install hardware and software as required to ensure consistent and reliable service availability.
  • Provide testing support to include: quality control and test management (to include developing test methodologies and plans, identifying metrics, conducting tests and tracking of all issues and bugs through resolution before deployment); developing and maintaining test cases as required; developing detailed test plans (to include types of tests, test success criteria as well as resource requirements); submitting documented issue status (including assignment, priority, and resolution); developing and/or identifying appropriate tools, scripts and documentation related to product testing; and conducting tests to accurately determine the status of product development.
  • Submit new token Requests, create and provide replacement tokens for ARCYBER customers, reset token PIN, request key recovery, request token suspension, request revocation, and request blank tokens IAW local SOP.
  • All tasks will be completed at Ft. Belvoir, VA and Fort Meade, MD. May require periodic travel within the National Capital Region (NGR).




  • Experience providing IT support to number of users
  • Experience to include: testing, trouble tickets, system hardware knowledge, desktop installation, token requests, etc.
  • DoD 8570 IAT Level 2 certification.
  • Must have TS/SCI security clearance.


EEO Statement

AnaVation is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.


If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.


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